Business Improvement

The first step in any business performance improvement strategy is to articulate the current process. The process may be a new product introduction, an order processing, or loan processing. Almost without exception, any process can be improved, but first it must be made explicit and the metrics around it must be defined.

To improve a business process, you need BPM that allows you to monitor the process in real time and provide you with the information you need. This is where Business Intelligence (BI), Business Activity Monitoring (BAM), and BPM come together. BI and analytics platforms with BAM are useful for helping identify a problem—often in near real-time. It is key, however, to present the problem to the user in the context of the process so that user can take actions to improve the process.